FAQ

1. What types of personalization options do you offer?

We offer a wide range of customization techniques to make your gifts truly unique. For our leather notebooks, we provide premium hot foil stamping, blind debossing, and laser engraving for names, initials, or corporate logos. Our birthday journal sets can be customized with specific page layouts, personalized dividers, and custom-printed cover designs.

2. Can I choose the specific sections or themes for the birthday journal dividers?

Yes, absolutely! Our custom-made birthday journal sets are designed to be highly personalized. You can select the themes, titles, and order of the dividers to perfectly reflect the recipient’s interests, goals, or milestones.

3. Do you offer engraving on the fountain pens?

Yes. We can precision-engrave names, initials, or short messages onto the barrel or cap of our fountain pens. This makes them an exceptional pairing with our personalized leather notebooks for a complete, cohesive gift set.

4. Can I submit my own artwork or corporate logo for a product?

Yes, we welcome custom artwork and corporate branding. You can upload your vector logo or design (preferably in .AI, .EPS, or high-resolution .PDF format) during the ordering process, and our design team will create a digital proof for your approval before production begins.

Ordering & Bulk Requests

5. Is there a minimum order quantity (MOQ) for customized products?

We accommodate both individual bespoke orders and large-scale corporate requests. While single custom items (like a single personalized notebook and pen set) can be purchased directly, certain highly specialized or custom-printed journal sets may have a minimum order quantity. Please contact our sales team for specific item details.

6. Do you offer discounts for corporate or bulk orders?

Yes, Rumiya Inc. specializes in international trading and bulk corporate gifting. We offer tiered volume discounts for large orders. We can also customize the entire packaging experience with your company’s branding for corporate events, annual gifts, or client appreciation.

7. Can I see a sample before placing a large bulk order?

For substantial bulk or corporate orders, we can provide a physical or high-definition digital prototype of your customized product for a nominal fee. Once the sample is approved and the full order is placed, the sample fee is typically credited back to your account.

Shipping & Production

8. How long does it take to produce and ship a custom gift set?

Production times vary depending on the complexity of the customization and the order size. Individual custom orders typically take 3 to 5 business days to craft before shipping. Bulk corporate orders may require 2 to 4 weeks. Once your order is finalized, we will provide an estimated timeline.

9. Do you ship internationally?

Yes! As a trading and customization company, we have a robust global logistics network and ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout or detailed in your bulk contract.

10. What is your return policy for customized items?

Because personalized items are crafted to your exact specifications, we cannot accept returns or exchanges on customized products unless there is a manufacturing defect or an error on our part. If your order arrives damaged or incorrect, please reach out to our customer service team within 7 days of delivery, and we will swiftly resolve the issue.

Would you like to expand on any specific section, such as adding detailed care instructions for the leather notebooks and fountain pens?